This game is super fun to play but ever since the game has updated there has been issues. While in the lobby talking to other players, or even doing emotes the game will freeze out of nowhere. Causing everything to freeze but you can still hear the other player or the player in the group character will disappear but you can still hear them as well. I’ve been playing this game for over 6-7 years & I’ve never had a problem till now. Also my volume says that it’s “Low” while in matches which I’m not understanding because before it never did that & my volume is up 100% but people still have a hard time hearing me. It’s so frustrating with the new update meanwhile I just want to play for fun! Garena PLEASE PLEASE FIX THIS BUG! Also it also says “Network Error” Not sure why because I have a steady network & WiFi that works just fine so I’m not understanding that either, just so many bugs within this update that doesn’t make the game enjoyable as it once was before this update.

I’ve been playing this game for over three years and have advanced my character significantly but after three years I noticed the increase of hacking. Now when I play I notice when there are hackers in the game you have no chance to win or even survive. The only penalty these hackers face is a minimal negative mark on their reputation. It does nothing and shows how you don’t care about the people spending money. I know you can do more to stop this but you don’t. I’m sure the loss of people, like me, who spends real money will hurt this franchise so that is why I wrote this. DO NOT SPEND MONEY ON THIS GAME. Also as the developers changed the seasons skins and clothing purchased is sometimes taken away, even if purchased with REAL money. So you’ve wasted my money too. I looked pass that in the past because I love the game but now it’s too much. YOU KNOW OF THE HACKERS BUT REFUSE TO HAVE ACTIVE MODERATORS TO KICK THEM OUT. Maybe you will take better care of your real clients (people who spend money) after some time with no income from this highly played game. Make a choice. The hackers or your clientele. The hackers don’t pay money. We do. Im sure you will not change since you haven’t after multiple complaints. I want all my money back and if you spent any money… you should ask for yours as well.

The game is really fun to play with lots of different modes and gun skins. However, the game often pairs more experienced players with new players. This is fine in the low stakes matches but when in ranked mode this is simply unfair. In these ranked matches there will often be players without internet who are AFK or bots. Garena leaves these players in the match and forces the other team to go against a full team of four. If a player is afk for more than one round kick them out! Or end the match! My rank should not suffer for other people not having internet. In addition, as a player in the North America region, I see that my region does not have the same access to events and diamond opportunities as in other regions. In order to get literally anything players have to spend money in real life for diamonds. Lastly, many of the exclusive outfits are only for male characters. If I spend my diamonds on an exclusive skin I as a female player would like to play as a female character but then I can’t use my very expensive outfit because I’d have to play as a male character. It’s degrading and this is part of the reason why there isn’t a larger female player base. Make this game more equal!