this app is terrible for managing an existing relationship with Firestone. My vehicles have been going there for 15 years and I thought having an app would finally provide a way for my lifetime services to be managed or auto applied booking appointments. That's not the case and my lifetime services are never applied or referenced. It's forgotten or charged and then I have to get it resolved. I feel terrible calling in when they are busy but it's the quickest way for an accurate appointment.

The app does nothing except locate store which I can do in Google. It allows you set appointments all of which get canceled because apparently it doesn't show real time open appointments. The end result is you get a notice to call the store. Again, I don't need an app to do that. The "online/app only prices are either never honored or are in reality the actual cost. The only good thing is that you can link you store card to the app to make payments. You're better off just calling the store.

Suddenly the website doesn't let me sign in any more so I tried to get the app. Only to be told it no longer works with my android phone. Way to lose my business when I can't access the site or the app to even make an appointment. Keep the app basic so it always works for everyone! Do not tell me to get a new phone just for your app. My other apps work just fine.